Technical Support & Troubleshooting

Here you can find information on how to troubleshoot any issues regarding the WebARX plugin and portal.

Dave Jong avatar Luka Sikic avatar
36 articles in this collection
Written by Dave Jong and Luka Sikic
Plugin

How do I manually remove the WebARX plugin from my site?

If you would like to manually remove the WebARX plugin from your site, you will have to perform several actions.
Dave Jong avatar
Written by Dave Jong
Updated over a week ago

I installed and activated the plugin but it is still saying the firewall is not enabled.

There is an easy way to fix this issue.
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Written by Dave Jong
Updated over a week ago

Plugin installs but is not activating

In rare scenarios, the plugin may not activate automatically after the installation.
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Written by Dave Jong
Updated over a week ago

WebARX custom login page could not be activated due to your environment setup

Luka Sikic avatar
Written by Luka Sikic
Updated over a week ago

Plugin installs but asks me to enter the client ID / secret key on license page, I don’t know what to enter?

In certain scenarios, you may have to enter the client ID / secret key manually on the license page of the plugin.
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Written by Dave Jong
Updated over a week ago

Does WebARX work with LiteSpeed?

Can it work together with LiteSpeed?
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Written by Dave Jong
Updated over a week ago

Cannot activate plugin because of: Fatal error: Cannot redeclare class Webarx in…

A fatal error may occur in certain situations.
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Written by Dave Jong
Updated over a week ago

Cannot activate plugin because of: SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure

This error may show up when you try to activate the plugin.
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Written by Dave Jong
Updated over a week ago

How to get the site and secret key for the reCAPTCHA feature?

You have to enter your own reCAPTCHA keys in order to use the reCAPTCHA feature, here is how.
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Written by Dave Jong
Updated over a week ago

I turned on the "Move and rename login page" feature but forgot what I named the new login page.

It's possible you forgot what you renamed your admin page to. Now what to do?
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Written by Dave Jong
Updated over a week ago

You have entered an incorrect reCAPTCHA value on Login Page

Luka Sikic avatar
Written by Luka Sikic
Updated over a week ago

The plugin caused my site or admin page to show a blank page, what to do?

It is possible that our plugin causes a fatal error, here is how to solve this.
Dave Jong avatar
Written by Dave Jong
Updated over a week ago

The plugin caused my site or admin page to show a PHP error, what to do?

It is possible that our plugin causes a fatal error, here is how to solve this.
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Written by Dave Jong
Updated over a week ago

How to fix the HTTP to HTTPS issue?

In the portal, we show this error when your site does not redirect from HTTP to HTTPS properly.
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Written by Dave Jong
Updated over a week ago

How to fix the missing security headers issue?

In the portal this may show up under "improvements" when you view your site.
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Written by Dave Jong
Updated over a week ago

Can I install the same plugin file on all of my sites?

Using the same plugin file on all sites... is it possible?
Dave Jong avatar
Written by Dave Jong
Updated over a week ago

How do I block an IP address from accessing my site?

We have made it easy for you to block IP addresses.
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Written by Dave Jong
Updated over a week ago

Legitimate visitors or pages are being blocked by the firewall. How do I add this to the whitelist?

Our whitelist feature makes it easy to whitelist specific requests.
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Written by Dave Jong
Updated over a week ago

How do I remove WebARX from the GDPR cookie notice?

We provide many customization options for the GDPR cookie notice.
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Written by Dave Jong
Updated over a week ago

Does WebARX work with other captcha plugins?

The WebARX plugin adds a reCaptcha to your login page, but it may not work with other plugins.
Dave Jong avatar
Written by Dave Jong
Updated over a week ago
Portal / Dashboard

How do I add an intranet site to the portal?

In order to add an intranet site to the portal, you have to do a few different steps until we properly support it.
Dave Jong avatar
Written by Dave Jong
Updated over a week ago

How do I remove a site from the portal / dashboard?

It only takes you a few clicks to delete one of your sites.
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Written by Dave Jong
Updated over a week ago

The portal is saying my site does not use WordPress even though it does. How to fix?

We try to detect the CMS of the site, but this may fail.
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Written by Dave Jong
Updated over a week ago

I installed the plugin on my site but it still shows I have missing headers on the portal. Why is that?

Certain things are not updated instantly in the portal, here's why.
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Written by Dave Jong
Updated over a week ago

When I try to add a site to the portal, it gives me the error "The URL <URL> is invalid."

The URL <URL> is invalid error.
Dave Jong avatar
Written by Dave Jong
Updated over a week ago

When I try to add a site to the portal, it gives me the error "The URL <URL> cannot be added since it returned a 5xx error code, this indicates an internal server error on your site. Please make sure it is accessible and not in maintenance mode."

The URL <URL> cannot be added since it returned a 5xx error code.
Dave Jong avatar
Written by Dave Jong
Updated over a week ago

When I try to add a site to the portal, it gives me the error "The URL <URL> cannot be added since it timed-out or resulted in a server error. Is it currently online?"

The URL <URL> cannot be added since it timed-out or resulted in a server error.
Dave Jong avatar
Written by Dave Jong
Updated over a week ago

The auto-install feature for the plugin does not work or is not accepting my username/password.

The auto-install feature may not always work properly.
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Written by Dave Jong
Updated over a week ago

Dashboard shows there are no attacks blocked but when I click on my site it shows attacks blocked, why?

There is a reason why this happens.
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Written by Dave Jong
Updated over a week ago